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Trucking

CN Express Pass

Improving user experience and efficiency

At CN, we’re dedicated to enhancing our customers’ experience through CN terminals. With an increasing volume of shipments across the CN network, we are upgrading our systems with advanced technologies to improve customer service.

As part of this initiative, we’ve launched an augmented mobile application that will significantly improve a driver’s journey at CN terminals. is in service at all CN terminals operating at all CN terminals operating Speed GateTM, as well as CN’s Mississauga Intermodal Service Center (MISC) and Winnipeg Intermodal Terminal.

This next generation application builds on the successes of the ModalPass application allowing you to accurately validate the travel information before you come to the terminal.

Punjabi Job Aid Gallery

Available Functionality

The registration process has been streamlined to make it easier for truckers to sign up
Booking information is pre-populated to reduce trucker input
Equipment damage is easy to record in the application
Search for equipment bad order status or hold status

Additional functionality is planned for subsequent releases, including the ability for dispatchers to have direct access in supporting driver journeys at CN terminals.

Our goal is to continuously improve the customer experience, which can be achieved through your valuable feedback. Contact us if you have questions or comments.

Contact our Experts

FAQ

Why are we introducing the CN Express Pass application?

At CN, we are committed to safety, efficiency, and customer experience

We continually evaluate our infrastructure and operations and seek opportunities that will benefit our customers, supply chain partners and the community at large.

CN Express Pass will support our customers by reducing trucker wait time by ~60% at the gate kiosk and ~40% in the gate queue.

How do I download the CN Express Pass application?

Visit Apple’s App Store or Google Play and search for “CN Express Pass”. Choose the option to Download and install the app.

CN Express Pass Registrations Job Aid

How do I register on CN Express Pass?

You can register through the app. Please refer to the Registration Job Aid linked below for a detailed walkthrough register.

CN Express Pass Registrations Job Aid

How do I use CN Express Pass?

Please refer to the Visit Creation Job Aid linked below for a detailed walkthrough on how to use CN Express Pass.

CN Express Pass Visit Creation Job Aid

Can I use CN Express Pass on my desktop or laptop computer?

At this time CN Express Pass is only available for mobile devices. A CN Express Pass web portal, providing functionality for office-based users to support their truckers, is currently under development.

What do I do if I am leaving the terminal without a container or bobtailing out?

All required information will be collected through the visit creation process in CN Express Pass. No additional steps or actions are required in CN Express Pass if you’re leaving the terminal without a container or bobtailing out.

What do I do if I am leaving the terminal with an empty container?

Booking number or empty order number for empty container pickup will be collected through the visit creation process in CN Express Pass. Container number entry is required in CN Express Pass prior driver approaching outgate.

How can I view, edit or delete a visit?

A summary of your visit is available on the home page. Visit details can be viewed by clicking the details button for visit. Visit can be edited from the visit details page by clicking on the Edit button. Visit can be deleted by clicking the “X” in the top right corner in the visit details page.

How is my visit information pre-populated?

CN Express Pass will pre-populate the visit information based on the provided RV number. Truckers will only need to input the remaining information not included in RV number and review the pre-populated information to complete the visit.

How do I report equipment damage?

You can report damage from the visit summary page by clicking on the “More Actions” button at the bottom of the page and then on the damage report button. Damage can only be reported for an active visit.

What do I do if I forget my password?

You can reset your password through the “Forgot Password” option on the login page. An OTP (One Time Password) will be shared via text / email in order for you to complete the process.

How do I view my Equipment Interchange Receipt (EIR)?

To view your EIR you can:

Access EIR history in the app through the “EI Receipt History” button at the bottom of the Home Page.
Search for historical EIRs on the CN One customer portal

How can I add CN terminals or change my trucking company?

If you need to add an additional terminal or trucking company, you must follow driver registration process. Detailed information on driver registration process is available online

Search for the Driver Registration link for desired terminal and follow the instructions. The list of your registered CN terminals and trucking companies is available in the app’s menu under “Trucking Companies / Terminals”. This information is automatically updated once driver registration is completed.

How do I provide feedback or suggestions for CN Express Pass?

Please share your feedback through the “Feedback” section in the app, which can be accessed through the menu on the home screen or contact us.

Contact our Experts

What are the Intermodal Terminal Safety Procedures?

Watch the Intermodal Terminal Safety Procedures video