When disputes arise with customers, we actively look for the best — and fairest — way to resolve them. That’s when our commercial dispute resolution process comes into play.
This process:
- Involves mediation and binding arbitration to help us find common ground
- Speeds up the process dramatically and reduces costs for all parties
For more details, read our Commercial Dispute Resolution Process documents below:
Letter to Customers (PDF)
Commercial Dispute Resolution Presentation (PDF)
Commercial Dispute Resolution 2010 Agreement (PDF)