Our philosophy: a well-served customer is a happy customer. Want to be happy? Give us a call!
Shipping with CN is quick, efficient and easy. All the information you need to become a CN customer is just a phone call away.
For further information please see the Becoming a New Customer section of our site.
CN One's Support and Transaction Centre is a single point of contact to answer your questions on CN One tools and electronic transmissions efficiently and accurately.
1-800-361-0198
Email eBusiness Service
CN's suite of electronic tools accelerates and simplifies your shipping process. On the web, you can do everything from getting a price and Transit Time to sending shipping instructions, paying your invoices, tracking/tracing and managing your shipments.
CN's Senior Customer Service Representatives are your connection to Operations. If you need assistance in moving goods, your Senior Customer Service Representative is here to help. The team can be reached by dialing one easy toll free number 24 hours a day, seven days a week. Click on the arrow to find their contact information and Escalation Process guide. If you require assistance with your intermodal/container shipments, please refer to the section below to contact CN’s Intermodal Customer Service.
1 866 9CN-RAIL (1 866 926-7245)
Carload Customer Service Team
Carload Escalation Process (PDF)
A dependable, specialized team to meet your day-to-day needs.
Intermodal Escalation Process (PDF)
1-866-896-6601
1-877-837-3176
cnroc-retail.logistics@cn.ca
1-866-482-6025
1-877-403-5493
cnroc_retail_usa@cn.ca
1-866-627-8540
cnroc-reservations@cn.ca
1-866-627-8579
cnroc-appointments@cn.ca
1-866-627-8529
cnroc-releases@cn.ca
cnroc-pod@cn.ca
nonfreight@cn.ca
1-866-598-8483
cnroc-imxweb@cn.ca
1-866-753-0770
imx-cube-us@cn.ca
cnroc_rv@cn.ca
1-866-851-7837
imx-osm@cn.ca
1-866-598-8479
imx-traffic@cn.ca
imx-export@cn.ca
imx-import@cn.ca
imx-reefer@cn.ca
imx-eqpt@cn.ca
An embargo is a method of controlling traffic when, in the judgement of the serving railroad, temporary circumstances, such as congestion, track conditions or acts of God, warrant restrictions against such movements.
Email Embargo Experts
Overloaded or improperly loaded railcars may be unsafe to move forward if we consider that they may cause an accident or a derailment. Safety is our top priority. We offer a range of services to help you. Don’t risk your safety and the safety of others. Give our experts a call now.
1-866-4HI-WIDE (1-866-444-9433)
Email Dimensional Loads
Shipping to Mexico has never been easier
001-800-514-1999
001-800-514-5444
Access to additional resources that may help you.
The Shipment Quality & Freight Claims team will serve the customer with integrity and transparency, helping to ensure all products are delivered to destination in a damage-free condition, while protecting against unacceptable risks. CN Damage Prevention & Freight Claims will strive to make shipping with CN a successful and hassle-free experience.