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Your Industry
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Dimensional Loads
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Grain
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- Grain Plan
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- Western Canadian Grain Report
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- Grain Insight Podcasts
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- Grain Documents and Programs
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- Agricultural Advisory Council
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Metals & Minerals
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- Coiled Metal Products
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Petroleum & Chemicals
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Consumer Goods
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Third Party Logistics
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Customer Reports
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- Winter Situation Report
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- Winter Plan
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Centerbeam Auction Program
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Boxcar Auction Program
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Demand Status Report
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- Demand Status Report

Our Services

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Our Services
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Safety
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Delivering Responsibly

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Delivering Responsibly
Governance
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Supplier Sustainability
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CN ONE MOBILE APP

A New Consolidated Shipment Tracking
Tool for Customers

LEARN MORE

Over 25K Railroaders Moving 250B in
Goods Across Three Coasts

Let Us Work for You

BECOME A CUSTOMER

The Customer Journey

When you ship with CN, it isn’t just your cargo travelling across our network. With our tuned in team and suite of digital tools, you get to watch it move. How you access our services and communicate with the CN team, that’s your journey.

Whether you’re new to shipping by rail or an existing customer, we’re in this together.

START YOUR CUSTOMER JOURNEY WITH US

Starting Out

Different commodities come with different guidelines. Sticking to safety practices and shipping regulations helps ensure your cargo is moved safely and efficiently. Here’s what you need to know:

Intermodal Gate Hours Read more

Grain Reporting Information Read more

Customs Process Read more

Safety & Regulations Read more

Track Specifications Read more

Damage Prevention Read more

GUIDES & RESOURCES

Equipment Specifications

Dimensional Guides

Private Empty Railcars

Track And Order Your Shipment

Even if you’re running an online business, chances are most of your business is conducted online. Take advantage of CN’s suite of eTools and discover why our technology is the simplest and most cost-effective way to manage your shipments. Once registered, you can easily order or release equipment, track your cargo as it moves and input all of the documentation you need.

TRACK YOUR CARGO'S JOURNEY CONTACT OUR EXPERTS

Invoicing & Payments

Managing Your Shipments

The cargo journey is coming to an end. CN’s eBill tool allows you to check your account status and pay outstanding invoices.

Claims

Simplifying the Process

We do everything we can to ensure the safe movement of your cargo. Sometimes, however, things happen and cargo is damage. Our claims process is simple to navigate and helps you throughout the process.

Disputes & Resolution

Making Things Right

When disputes arise with customers, we actively look for the best — and fairest — way to resolve them. That’s when our commercial dispute resolution process comes into play.

Constant Customer Focus

Our customers’ success is important to us. We’ve developed tools and training material to help you work alongside us for the smoothest possible journey.

CUSTOMER FOCUS

Customer Safety

Customer Service Contact

W-8 Non-Freight

W-8 Car Hire

CUSTOMER eTOOLS

First Mile/Last Mile

Carbon Calculator

STAY INFORMED

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