Customer News

Register on the CBSA CARM Client Portal Now!

By May 2024, all Canadian-resident and non-resident businesses that import goods into Canada and their Trade Chain Partners need to register on the Canadian Border Services Agency (CBSA) CARM Client Portal.

Moreover, if you use the service of a customs broker you must provide delegation of authority to continue to allow them to transact business on your behalf on the CARM Client Portal.

For any CN customers not registered, this means having their shipment

• held at the Canadian border or the location that it is bonded to
• charged for demurrage
• delaying all transborder rail and intermodal movements

CARM is changing the border and how the Canadian Border Services Agency (CBSA) manages commercial goods being imported into Canada, and the CARM Client Portal is the new and only way for the trade community to communicate with the CBSA.

Through CARM, clients will have access to the CARM Client Portal to:

• Delegate authority to their customs broker to allow them to continue transacting on their behalf
• View transactions and account balances in real time
• Submit commercial accounting declarations and adjustments Post Financial Security to enrol for Release Prior to Payment

If you have any questions or need help registering on the CARM Client portal, we have a number of ways to help you. You can:

• Contact CBSA directly:
  
  CARM Client Support Helpdesk at 1-800-461-9999 (toll-free from Canada or the U.S), select your preferred language and press 2.
  
  CARM webpage - detailed information, links, customer support, etc.

• If you are a CN Customs Brokerage customer, you can also contact the CN Customs Brokerage team at 1-866-890-1931.