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Guidelines & Regulations

Contact the Experts:

Judy Jones
Senior Manager Damage Prevention & Freight Claims


Damage Prevention Load Plan Inquiry

Freight Claims Information


Getting there safely

When it comes to moving your products from start to finish, CN is the best railroad in North America to get it done. But if your products don't arrive at their final destination in the same condition, it doesn't matter how efficient we are. So, we take great pride in making sure that your goods ship safely. Working together, with our Damage Prevention department, we can help you best prepare your shipment for transportation.

It's always a good idea to revisit your loading practices and double-check them against the most up-to-date loading rules. If you have any questions, please do not hesitate to contact us for any Damage Prevention inquiries.

To make sure that your shipments are best protected against damage, all loads moving on CN must be secured according to the AAR General Rules for Closed Cars, along with Intermodal Loading for Closed Trailers and Container.


Shipping Fair

Despite our best efforts, sometimes things do happen and your goods may be damaged during the transportation process. CN has a process in place to handle these exceptions. So while our ultimate goal is to handle your shipment, so you don't need to file a claim, we will make it right if we have caused damage to your goods. Please visit our Freight Claims page to learn more about this process.

Contacts - Intermodal and Carload Closed-Car Loading

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Contacts - Carload Open-Top Loading