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Guidelines & Regulations

When disputes arise with customers, we actively look for the best — and fairest — way to resolve them. That’s when our commercial dispute resolution process comes into play.

This process:

  • Involves mediation and binding arbitration to help us find common ground
  • Speeds up the process dramatically and reduces costs for all parties

For more details, read our Commercial Dispute Resolution Process documents below:

Letter to Customers (PDF)

Commercial Dispute Resolution Presentation (PDF)

Commercial Dispute Resolution 2010 Agreement (PDF)