Intermodal Domestic General Inquires

Escalation Process

Intermodal Domestic Specific Requests

Steamship Lines Contact Groups

Customer Shutdown Form: In the event of a shutdown, please log in to CN One, and complete the shutdown form, located under the “Ship” menu

- For assistance on how to use the CNOne tools, such as shipping instructions call the Velocity team at 1-800-361-0198

- For assistance with access issues, missing tools, new accounts, and password resets email CN One (Customer Service email)

- For assistance/guidance on use CNOne tools for Domestic D2D and R2R email us at serviceclientIM@cn.ca (M-F 0800-1700)

Shipment Quality

Freight Claims

Please note the following contact information is only for requests dealing with access to employee records.

   Personal Information Request Form

For all non-media related inquiries please contact the public inquiry line at 1-888-888-5909.

Our Public Works team is here to help you plan for safe operations. Please complete the following form to get further information related to:

• the necessary utility or work/access permits on CN property
• coordinating crossings for dimensional loads, and/or crossing-related requests
• new construction near CN property.