Intermodal Retail General Inquiries

Escalation Process

Intermodal Retail Specific Requests

Steamship Lines Contact Groups

Customer Shutdown Form: In the event of a shutdown, please log in to CN One, and complete the shutdown form, located under the “Ship” menu

- For assistance on how to use the CNOne tools, such as shipping instructions call the Velocity team at 1-800-361-0198

- For assistance with access issues, missing tools, new accounts, and password resets email CN One (Customer Service email)

Shipment Quality

Freight Claims

Please note the following contact information is only for requests dealing with access to employee records.

   Personal Information Request Form

For all non-media related inquiries please contact the public inquiry line at 1-888-888-5909.

Our Public Works team is here to help you plan for safe operations. Please complete the following form to get further information related to:

• the necessary utility or work/access permits on CN property
• coordinating crossings for dimensional loads, and/or crossing-related requests
• new construction near CN property.