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Contact Us

Need to speak to someone at CN?  All our contact information is listed below, we would be happy to hear from you!

General Contacts



Public Inquiries

1-888-888-5909

Email Public Inquiries

 

Emergency (CN Police)

1-800-465-9239

 

Mailing Address



Montreal (Headquarters)

935 de La Gauchetière Street West
Montreal, Quebec
H3B 2M9
Canada


Sales & Marketing Contacts



Sales

1-888-MOVIN CN

Email Sales


Products





Customer Service Contacts



eBusiness Service

1-800-361-0198

Email eBusiness Service

 

Service Delivery Representatives

1-866-9CN-RAIL (1-866-926-7245)
Email Service Delivery

 

Customers located in Mexico

001-800-514-1999 (Toronto,Ontario)

001-800-514-5444 (Toronto, Ontario)

Intermodal Customer Support



Intermodal Customer Service



  Intermodal Retail General Inquiries

Intermodal Retail Canada

1-866-896-6601

1-877-837-3176

cnroc-retail.logistics@cn.ca

 
Intermodal Retail U.S

1-866-482-6025

1-877-403-5493

cnroc_retail_usa@cn.ca

 


  Intermodal Retail Specific Requests

Retail Orders

1-866-627-8540

cnroc-reservations@cn.ca

 
Retail Appointments

1-866-627-8579

cnroc-appointments@cn.ca

 

Retail Releases

1-866-627-8529

cnroc-releases@cn.ca

 
Proof of Delivery

cnroc-pod@cn.ca

 

Optional Services

nonfreight@cn.ca

 
Retail Web Support

1-866-598-8483

cnroc-imxweb@cn.ca

 

Transborder Reservation
Door-to-door U.S

1-866-753-0770

imx-cube-us@cn.ca

 
Reservation Requests
Ramp-to-Ramp

cnroc_rv@cn.ca

 

Export Reservations
Gate Appointments
Container Storage

1-866-851-7837

imx-osm@cn.ca

 
Ramp-To-Ramp Delivery

1-866-598-8479

imx-traffic@cn.ca

 

  Steamship Lines contact groups

Export related issues

imx-export@cn.ca

 
Import related issues

imx-import@cn.ca

 

Reefer related issues

imx-reefer@cn.ca

 
Equipment and DRP

imx-eqpt@cn.ca

 

Media Contacts



Mark Hallman
Director
Communications and Public Affairs
Toronto

905-669-3384

Email Mark